Refund policy

Return & Refund Policy – SZDEKOR (Pakistan)

At SZDEKOR, we are committed to providing high-quality home décor and lighting products. Your satisfaction is important to us, and we aim to ensure a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility
We accept returns only for items that are defective, damaged during delivery, or incorrect products received. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Return requests must be made within 3 to 7 days of delivery.

2. Non-Returnable Items
Products that are used, installed, altered, or damaged due to customer handling are not eligible for return. Custom-made or sale/discounted items may also be non-returnable unless they arrive damaged or incorrect.

3. Return Process
To initiate a return, please contact our customer support via WhatsApp or email with your order details and clear images of the product. Once your request is approved, we will guide you through the return process. Unauthorized returns will not be accepted.

4. Refund Policy
Refunds are processed only after the returned item is received and inspected. If approved, the refund will be issued via bank transfer, Easypaisa, JazzCash, or original payment method within 5–10 working days. Shipping charges are non-refundable.

5. Exchange Policy
We also offer product exchanges in case of damage or incorrect delivery, subject to stock availability.

6. Shipping Charges
Customers are responsible for return shipping costs unless the product is defective or sent incorrectly by us.

7. Contact Us
For any return or refund queries, please contact:
SZDEKOR Customer Support (Pakistan)

Business Name: SZ Dekor

Business Number: +92 332 8344666

Email: szdekor45@gmail.com

Business Address: Industrial Estate Road, Peshawar 25000, Pakistan