FAQs

Frequently Asked Questions (FAQs) – SZDEKOR (Pakistan)

Here are answers to some common questions about shopping with SZDEKOR.

---

1. What products does SZDEKOR sell?

SZDEKOR specializes in modern home décor items including wall lights, moon lamps, LED wall panels, mirror lights, calligraphy wall art, and decorative lighting pieces.

---

2. Do you deliver all over Pakistan?

Yes, we deliver across all cities and regions in Pakistan, including major and remote areas.

---

3. How long does delivery take?

Delivery usually takes 3 to 7 working days, depending on your location and courier service.

---

4. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)
• Bank Transfer
• Easypaisa
• JazzCash

---

5. Can I return or exchange a product?

Yes, returns or exchanges are only accepted for damaged, defective, or incorrect items. Requests must be made within 3–7 days of delivery.

---

6. What if I receive a damaged product?

If your product arrives damaged, contact us within 48 hours with clear photos or videos. We will arrange a replacement or refund after verification.

---

7. Do you offer warranty on products?

Some electronic lighting products may come with limited warranty. Warranty details (if applicable) will be mentioned with the product.

---

8. Are your products same as shown in pictures?

We try to show accurate images, but slight variations in color, size, or finish may occur due to lighting and handmade craftsmanship.

---

9. How can I track my order?

Once your order is shipped, tracking details (if available) will be shared via WhatsApp or SMS.

---

10. How can I contact SZDEKOR?

You can reach us via:

Business Name: SZ Dekor

Business Number: +92 332 8344666

Email: szdekor45@gmail.com

Business Address: Industrial Estate Road, Peshawar 25000, Pakistan